Terms and Conditions

Last updated: 10 July 2026

These Terms and Conditions govern the purchase of products made through the online store operated by Vortex Mobility. By placing an order on our website, you confirm that you have read, understood and agreed to these Terms and Conditions.

1. About Us

Vortex Mobility operates an online shop offering electric mobility products, accessories and related equipment.

These Terms and Conditions set out the rights and obligations of Vortex Mobility and its customers in connection with purchases made through our website.

2. Prices and Payment

All prices displayed on our website are shown in British pounds sterling (£) and include applicable taxes, including VAT where applicable.

The payment methods available to you will be displayed during the checkout process.

Payments are processed securely by specialised third-party payment service providers.

An order is considered accepted once payment has been successfully authorised and confirmed, subject to product availability and our statutory rights to refuse or cancel an order where applicable.

We reserve the right to correct pricing or other obvious errors on the website. If an obvious pricing error affects an order you have placed, we will contact you before processing the order and give you the option to proceed at the correct price or cancel the order.

3. Product Availability

All products offered on our website are subject to availability.

If a product becomes unavailable after you have placed an order, Vortex Mobility will inform you as soon as reasonably possible.

Depending on the circumstances, you may be offered an alternative product or you may be entitled to receive a refund for the unavailable product.

If we are unable to fulfil your order, we will refund any amount paid for the affected product in accordance with applicable law.

4. Statutory Consumer Rights and Guarantees

Products sold to consumers in the United Kingdom are protected by applicable UK consumer protection legislation, including the Consumer Rights Act 2015.

Under applicable law, goods must generally be:

• Of satisfactory quality;

• Fit for their intended purpose;

• As described;

• Durable and free from relevant defects, subject to the circumstances and applicable legal requirements.

If a product does not meet the requirements imposed by applicable consumer law, you may have statutory remedies, which may include repair, replacement, price reduction or a refund, depending on the circumstances and the applicable legal rights.

These statutory rights apply independently of any additional commercial warranty that may be offered by Vortex Mobility or the manufacturer.

Certain products may also be covered by an additional manufacturer's or commercial warranty. Where applicable, the terms and duration of such warranty will be specified on the relevant product page or in the documentation supplied with the product.

Nothing in these Terms and Conditions excludes or limits any statutory rights that cannot legally be excluded or limited under UK law.

5. Cancellation and Returns

Where applicable, consumers have a statutory right to cancel an online purchase within 14 days in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Further information regarding your cancellation rights, returns and refunds is provided in our Refund and Cancellation Policy.

Your statutory consumer rights are not affected by our returns or cancellation procedures.

6. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images and other information displayed on our website are accurate and up to date.

However, minor variations in appearance, colour, packaging or other non-material characteristics may occur.

Product specifications may also be updated by manufacturers from time to time where such changes do not materially affect the functionality or performance of the product.

7. Website Use

You agree to use our website lawfully and in accordance with these Terms and Conditions.

You must not use the website for fraudulent, unlawful or abusive purposes, or attempt to interfere with the operation, security or availability of the website.

We reserve the right to restrict or suspend access to the website where reasonably necessary to protect our business, website, customers or third parties.

8. Intellectual Property

Unless otherwise stated, all content available on this website, including text, images, graphics, logos, product descriptions, designs and other materials, is owned by or licensed to Vortex Mobility and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish or commercially exploit our website content without our prior written permission, except where permitted by law.

9. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so under applicable UK law.

In particular, nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

We will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control, subject always to your statutory consumer rights.

10. Events Beyond Our Reasonable Control

We will not be responsible for delays or failures to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including natural disasters, severe weather, transport disruption, strikes, governmental actions, technical failures or other events of a similar nature.

Where such circumstances affect your order, we will take reasonable steps to notify you and minimise any resulting delay.

11. Changes to These Terms

Vortex Mobility reserves the right to update or amend these Terms and Conditions from time to time.

Any updated version will be published on our website.

The Terms and Conditions applicable to an order will generally be those in effect and accepted by you at the time the order was placed.

Changes will not affect your statutory rights or any rights relating to an order that has already been accepted, unless otherwise required or permitted by law.

12. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws applicable in the United Kingdom.

If you are a consumer, you will retain the benefit of any mandatory consumer protection rights and legal protections available to you under the laws applicable in the part of the United Kingdom in which you reside.

13. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us using the following details:

Vortex Mobility, S.L.
10 pl. de la Joliette
13002 Marseille, France

Email: servicio@vortexespana.com
Telephone: +34 690 03 57 29