Privacy policy

Privacy Policy

Last updated: 10 July 2026

At Vortex Mobility, we take your privacy seriously. This Privacy Policy explains what personal data we collect, how we use it, how we protect it and what rights you have under applicable UK data protection law.

1. Data Controller

Data Controller: Vortex Mobility, S.L.
Address: 10 pl. de la Joliette, 13002 Marseille, France
Email address: servicio@vortexespana.com
Telephone: +34 690 03 57 29

Purposes of processing: We process personal data for the purposes of managing orders, processing and delivering purchases, providing customer support, handling user enquiries and, where permitted by law and where applicable, sending marketing and commercial communications.

2. Personal Data We Collect

When you use our website and services, we may collect and process the following types of personal data:

  • First name and surname;

  • Delivery and billing address;

  • Telephone number;

  • Email address;

  • Information necessary to process payments;

  • Order and purchase history;

  • Information you provide when contacting our customer service team.

Payment information is processed securely by specialised payment service providers. Where applicable, these providers operate in accordance with relevant payment security standards and applicable data protection requirements.

3. How We Use Your Personal Data

We may use your personal data for the following purposes:

  • To process and fulfil your orders;

  • To arrange delivery of purchased products;

  • To process payments and prevent fraudulent transactions;

  • To provide customer support and respond to enquiries;

  • To manage returns, refunds and complaints;

  • To maintain and improve our website and services;

  • To comply with our legal, accounting and regulatory obligations;

  • To send marketing communications where we have a lawful basis to do so and, where required, your consent.

4. Legal Basis for Processing

We process your personal data only where we have a lawful basis to do so under applicable data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Depending on the circumstances, the legal basis for processing may include:

  • Performance of a contract, such as processing and delivering your order;

  • Compliance with a legal obligation;

  • Our legitimate interests, where these interests are not overridden by your rights and freedoms;

  • Your consent, where consent is required by law.

5. Data Retention

We retain your personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, including fulfilling contractual, legal, accounting, tax and regulatory requirements.

The length of time we retain information may vary depending on the type of data and the purpose for which it is processed.

Once the applicable retention period has expired, personal data will be securely deleted or, where appropriate, anonymised.

6. Your Data Protection Rights

Under applicable UK data protection law, you may have the following rights in relation to your personal data:

  • The right to access your personal data;

  • The right to request correction of inaccurate or incomplete personal data;

  • The right to request the deletion of your personal data in certain circumstances;

  • The right to object to certain types of processing;

  • The right to request restriction of processing in certain circumstances;

  • The right to data portability where applicable;

  • The right to withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at:

servicio@vortexespana.com

We may need to verify your identity before processing certain requests in order to protect your personal data.

7. Data Sharing

We may share personal data with trusted third-party service providers where this is necessary to operate our business and provide our services.

These providers may include payment processors, delivery and logistics companies, technology providers, website hosting providers, customer service providers and analytics or marketing service providers.

We require relevant service providers to process personal data in accordance with applicable data protection requirements and only for appropriate purposes.

We may also disclose personal data where required to do so by law, regulation, court order or other lawful authority.

8. International Transfers

Some of our service providers may process personal data outside the United Kingdom.

Where personal data is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law and that appropriate safeguards are in place where required.

9. Cookies

Our website uses cookies and similar technologies that are necessary for the operation and security of the online shop and to provide essential website functionality.

We may also use analytics cookies and similar technologies to understand how visitors use our website and to improve our services and user experience.

Where required by applicable law, we will request your consent before placing or using non-essential cookies.

You can manage your cookie preferences through the cookie settings available on our website. You may also manage or disable certain cookies through your browser settings.

10. Marketing Communications

Where permitted by applicable law, we may send you information about our products, services, offers and promotions.

Where consent is required, we will only send marketing communications after obtaining your consent.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the relevant communication or by contacting us at servicio@vortexespana.com.

11. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, accidental loss, misuse, alteration or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

12. Complaints

If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can investigate and address your concern.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data processing practices.

Any updated version will be published on this page with a revised "Last updated" date.

14. Contact Us

If you have any questions about this Privacy Policy, how we process your personal data or your data protection rights, please contact us at:

Vortex Mobility, S.L.
10 pl. de la Joliette
13002 Marseille, France
Email: servicio@vortexespana.com
Telephone: +34 690 03 57 29