Shipping policy

Shipping and Delivery Policy

Last updated: 10 July 2026

At Vortex Mobility, we work with reliable delivery partners to ensure that your orders are delivered safely and efficiently. The following information explains our shipping and delivery procedures.

1. Delivery Areas

We currently deliver our products throughout the United Kingdom.

Depending on the product and applicable delivery conditions, we may also offer delivery to certain other countries.

Shipping costs and delivery times may vary depending on the delivery destination, weight, dimensions and nature of the product ordered.

2. Delivery Times

Estimated delivery times are generally 2 to 5 working days for deliveries within the United Kingdom.

For certain large, bulky or specialised products that require additional logistical handling, an extended delivery time may apply.

The delivery times provided are estimates and may occasionally be extended due to circumstances beyond our reasonable control, including carrier delays, adverse weather conditions, periods of high demand, public holidays or exceptional events.

Where there is a significant delay affecting your order, we will take reasonable steps to keep you informed.

3. Shipping Costs

Free delivery is available on orders over £50.

For orders below £50, shipping costs are calculated automatically during the checkout process, taking into account factors such as the weight, dimensions of the parcel and delivery address.

Any applicable delivery charges will be clearly displayed before you complete your order.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing, where available, a tracking number and a link that allows you to check the status of your delivery.

This will allow you to track your parcel through the delivery process until it reaches you.

5. Delayed, Damaged or Missing Deliveries

If your parcel arrives damaged, shows signs of tampering or you experience any issue with your delivery, please contact us as soon as reasonably possible at:

servicio@vortexespana.com

You may also write to us at:

Vortex Mobility, S.L.
10 pl. de la Joliette
13002 Marseille, France

We will review your request and, where necessary, contact the delivery carrier to investigate the issue and seek an appropriate solution as soon as reasonably possible.

6. Delivery Responsibility

For consumer orders, responsibility for the goods generally passes to you when you, or a person you have nominated, physically receives the goods, unless otherwise provided by applicable law.

If the goods are lost or damaged before delivery, please contact us so that we can investigate the matter with the delivery carrier.

Nothing in this Shipping and Delivery Policy affects your statutory rights as a consumer under applicable UK law.

7. Contact Us

If you have any questions about shipping or delivery, please contact us at: